What is a hotel organization chart?

A hotel organization chart is a visual representation of the hotel’s hierarchical structure which explains and delineates the different individual positions and different departments within a hotel.

What is a hotel organization chart for?

The chart sets out the responsibilities of each person or department in the hotel and also makes clear who is answerable to whom. It provides a clear organizational structure which can facilitate the management of the hotel. The specialization which is created by the separation of roles allows employees to be more productive and ensures that there is no duplication of work through roles which unnecessarily overlap. Furthermore, goals can be set within each department and can be organized more easily at the departmental level; however, if one area falls short the impact will be felt across the hotel as a larger entity, so senior managers are required to oversee the structure.

What are the constituent parts of a hotel organization chart?

At the top of the chart should be the hotel’s executives whose role it is to oversee the activities of the various departments they control. The General Manager is at the head of the hierarchy, and in larger properties may be supported by an assistant. A manager responsible for operations during the night shift may also be required.

Beneath the executives, the departments can be broadly separated into functional and administrative categories. The functions may include food & beverage, housekeeping, front desk, and concierge services, while the administrative section might comprise accounting, human resources, and sales. There will also be sections responsible for maintenance, security, and possibly upkeep of the hotel grounds.

Each of the departments listed will be overseen by a supervisor or manager who will report to the General Manager. In larger properties, additional night shift supervisors may be necessary, while in smaller properties, the Assistant General Manager may be capable of overseeing a broad range of night time operations.

The food & beverage section will encompass all the bars and restaurants in the hotel and the provision of a room service menu, and its manager will be responsible for staff working in these outlets. The housekeeping section has responsibility for the cleanliness and upkeep of the hotel’s guestrooms and public areas, and will also deal with matters such as laundry.

The front desk, or sometimes front office, will handle guest reservations and tasks related to the administration of guests’ paperwork and financial transactions. Staff will be expected to provide information for guests and be available as the communication interface between the hotel and its customers. The concierge section may in some properties fall under the control of the front office, and will provide a range of guest services.

The accounting department may today be heavily automated, and will ensure that the guest portfolios are kept up to date and that all the hotel’s financial transactions are correctly recorded. Invoices will be checked and paid, and tax records maintained as required. The sales section will have the task of selling the hotel’s rooms, and may in some cases work closely with a marketing section to promote the hotel.

The human resources department will ensure that the hotel is fully staffed with qualified personnel, and will be responsible for the recruitment and training of new staff, along with the skills development of existing staff. This department must ensure that the hotel fully complies with all the applicable labour laws.

The final departments to appear on the organizational chart will be maintenance and security. The maintenance section is responsible for the general upkeep of the hotel, and for ensuring that the property does not inadvertently present any risks to guests as a result of damaged or faulty equipment.  Security staff will safeguard guests and their property by ensuring that no unauthorized persons enter the hotel property.

Hotel organization charts can be very simple, or highly complex, depending upon the size of the hotel, and also upon whether the hotel is an independent standalone property or part of a larger chain. They do, however, provide the observer with a quick and convenient overview of how the hotel’s operations are organized, and which staff will be responsible for each activity.

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